Refund Policy

You have a period of 14 days after the date of delivery of your parcel to contact our customer service by email to exercise to your right of withdrawal or for any returns. Once you received the return of merchandise autorization (RMA), you have 14 days to send us the items to return.

The return product should be in its original packaging, without any damages and signs of use. The item must be accompanied with all the accessories if applicable (instructions, guarantee booklet, certificate of authenticity etc.). If any item or accessories are missing, you will not be able to benefit from the right of withdrawal, and the product will be returned at your expenses. No product will be accepted if it is not in the original packaging.

The product must be shipped to our main warehouse in UK at the following address:

Cinereplicas, Fouchers Cottages, Chelmsford, CM1 4PP

Deadlines:
• You have 14 days from the reception of your package to exercise your right of withdrawal by contacting our customer service by email. The product must be returned in good condition in the original packaging as stated above.
• You have 14 days to report a flaw or defect on a product by contacting our customer service by email.
• After the approval of the return from our Customer Service and the reception of the RMA, you have 14 days to return the product to our warehouse. After this period, any product returns will be refused.

9.2 - Return costs
Shipping fees for the return items are at the customer's expense.

9.3 - Returns for wrong address or package unclaimed or denied
Your package may be returned to us by the carrier for the following reasons:
· Wrong or fake address
· Package not claimed
· Package refused at the delivery

After the confirmation from our warehouse the products were returned in approved conditions, we will proceed to a refund. In order to properly process your request, please include in your email the order number and your complete contact information.

9.4 - Refund process
If you return the product within 14 days after receiving your RMA and if the product is confirmed in acceptable condition, we will proceed with the refund within 10 days. 

Please note that it may take a few days for the money to be wired back into your account depending on your bank.